Cancellation policy
Last updated: 1 January 2026
Some products in our store can be bought as a one-time purchase or as a subscription. This policy explains exactly how a SERELLE subscription works, what you are charged, and how to change or cancel it. If anything here is unclear, email us at support@serelleshop.com and a person will answer you.
How a subscription works
When you choose a subscription plan at checkout, you agree to recurring deliveries and recurring charges to the payment method you used. Your payment details are stored securely by Shopify so that each renewal can be charged automatically. Your subscription continues until you cancel it. There is no minimum term and no cancellation fee.
What you are charged, and when
Subscription plans differ in quantity, price and delivery frequency. Depending on the plan you select, deliveries currently arrive every 4, 6 or 8 weeks, and prices currently range from approximately $29.99 to $74.99 per delivery, plus shipping where applicable.
Before you pay, the checkout page shows the exact recurring amount and the exact delivery frequency for the plan you selected, together with the statement that you agree to the future charges listed on that page. You cannot complete a subscription purchase without passing that screen.
After you subscribe, we email you a confirmation stating the plan you chose.
Before every renewal charge, we email you a reminder that your next subscription order is about to be charged, so that you have time to change, skip or cancel it beforehand.
After every charge, we email you an order confirmation with the amount charged and the tracking number.
Prices may change over time. If the price of your plan changes, we will tell you before the change takes effect, and you may cancel at any point before the next charge.
Charges on your bank statement
Charges from our store appear on your statement as SP SHOP SERELLE. Older charges may appear as SP SERELLE. If you see a charge you do not recognise, please email support@serelleshop.com before contacting your bank. We will identify it for you the same day and resolve it directly.
How to change, pause or cancel
You can change the delivery frequency, skip a single delivery, pause the subscription or cancel it entirely, at any time, in either of these ways.
1. In your account. Go to serelleshop.com/manage-subscription and sign in with the email address you used to order. You will land directly on your subscription. The same link is included in your order emails.
2. By email. Write to support@serelleshop.com and tell us what you would like changed. You do not need to use the portal, fill in a form or give a reason. We will make the change for you and confirm it in writing, normally the same day and always within one business day.
A cancellation takes effect immediately. Once your subscription is cancelled, no further charges are made to your card and no further deliveries are sent.
Timing of a cancellation
To avoid being charged for the next delivery, cancel before your next renewal date. Your renewal date is shown in your account and in the reminder email we send before each charge.
If a charge is taken after you asked us to cancel, that is our error and we will refund it in full. Email support@serelleshop.com and we will return the money to your original payment method.
Returns and refunds
Subscription deliveries are covered by our standard 30-day return policy, including opened products. See our Refund policy for details, or simply email us.
Contact
SERELLE, support@serelleshop.com. We answer every email, normally within one business day.